What we do

Management Training

How to manage and resolve conflict at work

Who is it for
Managers, human resource practitioners and anyone who manages inter-personal relationships, with colleagues, clients or suppliers.

What is it about
Conflict resolution skills are a vital tool increasingly used within organisations who wish to benefit from differences and to handle conflict in a constructive manner. This workshop will show you how to map a problem and understand underlying needs in order to come up with an appropriate solution.

What will you learn

  • Drawing a stake holder map
  • Understanding needs and concerns
  • How to put your point across and move on
  • Really listen to each other
  • Define problems and hidden issues
  • Analyzing the results
  • The win/win model
  • Designing creative solutions

Duration
Half day

Linked up classes

  • How to build better relationship
  • How to build confidence and credibility

Code
0809

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