What we do
Management Training
How to manage and resolve conflict at work
Who is it for
Managers, human resource practitioners and anyone who manages inter-personal relationships, with colleagues, clients or suppliers.
What is it about
Conflict resolution skills are a vital tool increasingly used within organisations who wish to benefit from differences and to handle conflict in a constructive manner. This workshop will show you how to map a problem and understand underlying needs in order to come up with an appropriate solution.
What will you learn
- Drawing a stake holder map
- Understanding needs and concerns
- How to put your point across and move on
- Really listen to each other
- Define problems and hidden issues
- Analyzing the results
- The win/win model
- Designing creative solutions
Duration
Half day
Linked up classes
- How to build better relationship
- How to build confidence and credibility
Code
0809